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#active

Delete your #active account and data

The #active app, by Traderoot Technologies (Pty) Ltd

This page explains how to delete your account in the #active app, made and run by Traderoot Technologies (Pty) Ltd (“Traderoot”), and what happens to your information when you do.

Your account lives on your phone

#active does not keep your account on a server. Your cell number, your handle and emoji, your PIN, your Volts, your badges, your step history and your saved delivery address are stored only on your phone, in its secure storage. Nobody at Traderoot can see them, and nobody at Traderoot can delete them for you, because we do not have them.

To delete your account in the app

  1. Open #active. You will see the unlock screen that asks for your PIN.
  2. Tap “Not your phone? Start over”.
  3. Confirm that you want to erase your account.
  4. The app erases your account and everything it held on the phone in one step: your number, handle, Volts, badges, step history and delivery address.

This cannot be undone, and your Volts cannot be restored afterwards.

Uninstalling the app is not enough on an iPhone. An iPhone can keep the app’s secure storage after the app is removed, so reinstalling #active on the same phone may find your old account. Use “Start over” first if you want it gone.

If you no longer have the phone, the data on it can be erased by resetting or wiping that phone. It is not stored anywhere else.

Orders from the #active shop

If you ordered something from the #active shop, the name, email address, phone number and delivery address you entered at checkout, and what you bought, are kept by the shop with the order. Erasing the app does not remove them.

To ask for that information to be deleted, email support@traderootactive.org from any address, with the order number from your receipt and the email address you used at checkout. We will confirm the request with the email address used on the order. If you no longer have access to that email address, give us the order number together with the delivery address or the phone number used on the order, and we will confirm the request in another way. We will then delete the order information, apart from the record of the sale described below, and tell you when it is done. We do this as soon as reasonably practicable, and in any event within 30 days.

We keep the record of the sale itself (what was sold, when and for how much) for seven years from the end of the financial year in which the sale was made, because the law requires a seller to keep it. Everything else about the order is deleted.

Even if you do not ask, the delivery details are removed from an order 12 months after it is delivered, unless a return, a warranty claim or a dispute about it is still open.

The shop’s payment provider and the courier keep their own records of a payment or a delivery, under their own privacy policies. A deletion request to Traderoot does not reach those records. To have them deleted, contact the payment provider or the courier directly.

Health data

#active reads your step count from Apple Health or Health Connect. It never writes to them and never sends your steps anywhere. Deleting your account erases the app’s step history. To stop #active reading steps, remove its access in Apple Health or Health Connect settings.

Questions

Write to support@traderootactive.org. Our privacy policy and company information are on this site.

#active is made and run by Traderoot Technologies (Pty) Ltd, registration number 2000/005984/07. · Terms of use · Privacy policy