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#active
Shop terms
You must be 18 or older to order from the #active shop. When you place an order you confirm that you are.
Who sells to you
The #active shop, on this website and inside the #active app, is run by Traderoot Technologies (Pty) Ltd (“Traderoot”, “we” or “us”). #active is a brand of Traderoot, not a separate company. When you buy from the shop, you buy from Traderoot.
Seller | Traderoot |
Registration number | 2000/005984/07 |
Directors | J Ludik, B Dungan, W |
Physical address | Ground floor, |
Address for service | By email: legalnotices@traderoot.com |
Telephone | |
VAT number | 4450190444 |
Website | |
Industry body or | None |
More about Traderoot, including its Information Officer, is on the company-information page.
What we sell
The shop sells physical goods, such as caps and kit, and entries to #active events. Each product page describes the item, its sizes or options, and its price.
Photographs show the item as closely as we can, but colours on a screen can differ slightly.
The shop does not sell or accept Volts. Volts are points in the #active app with no monetary value and cannot be used in the shop.
Prices
All prices are in South African rand and include VAT. Traderoot’s VAT number is 4450190444.
Delivery is charged at a flat rate of R90 per order within South Africa, shown before you pay. An order with nothing to post, such as an event entry, has no delivery charge.
The total you pay, including VAT and delivery, is shown on the order summary before you place the order. If a price on the site is clearly wrong, we will tell you before we accept the order, and you may cancel it.
Placing an order
Before you place an order you see a summary of it: the items, the quantities, the delivery details, the delivery charge and the total. You can correct any of it, or cancel, before you confirm.
Placing an order is an offer to buy. We accept it when we send you an order confirmation by email. An order that has been placed is not an order that has been paid: if payment does not go through, we do not send the goods.
We may refuse or cancel an order that we have reason to believe was placed by someone under 18, or if an item is out of stock. If you have already paid, we refund you in full.
Paying
You can pay by card on the payment page, or by EFT.
Card details are typed into the payment page and protected to the Payment Card Industry Data Security Standard (PCI DSS). The #active app does not read, store or log them.
Your bank may ask you to approve a card payment on a page of its own.
If you pay by EFT, use your order number as the reference. We send the goods once the money is in our account. If we have not received payment within three days after you place the order, we cancel it.
Delivery
We deliver within South Africa only, by courier, to the address you give at checkout.
We send an order within 48 hours after payment is received. Delivery usually takes a further 5 to 7 business days. If we cannot deliver within 30 days of your order, we tell you and you may cancel it for a full refund.
The goods are your responsibility once they have been delivered to the address you gave. Check your order when it arrives and tell us within 10 business days if anything is missing or damaged.
Event entries
An entry to an #active event is for the event, date and place shown on the product page. Because it is for a fixed date, it cannot be cancelled without a reason once bought. If we cancel an event, or change its date or place, you may choose a full refund or a transfer of your entry to the new date or to another #active event. This applies whatever the reason for the change, including weather or safety. We pay refunds to the payment method you used, within 30 days after the cancellation.
Changing your mind: 7 days
You may cancel an order of goods, without giving a reason, within seven days after you receive the goods (Electronic Communications and Transactions Act, section 44). Tell us at support@traderootactive.org with your order number.
Send the goods back unused and in their original condition and packaging. You pay only the direct cost of sending them back. We refund what you paid, including the original delivery charge, within 30 days after you cancel.
This right does not apply to event entries for a fixed date, or to goods made to your own specification.
Faulty or unsafe goods: 6 months
If goods are unsafe or defective, or not what was described, you may return them within six months after delivery. You choose a repair, a replacement or a refund (Consumer Protection Act, section 56). We pay the cost of sending them back.
This does not cover ordinary wear and tear, or damage caused by misuse.
Exchanges
If something does not fit, you may exchange it for another size within 10 days after delivery, if it is unused and in its original packaging and we have the size in stock. We offer exchanges as a courtesy; the law does not require them. This does not affect your rights to cancel within seven days or to return faulty goods.
Refunds
We refund to the card or bank account you paid from, within 30 days after we accept a cancellation or a return.
Your rights
Your rights as a buyer are the ones the Consumer Protection Act and the Electronic Communications and Transactions Act give you, and nothing in these terms takes them away.
Your record of the order
We email you a confirmation and a receipt with your order number. Keep it: it is your record of the order. The #active app cannot look up, cancel or refund an order.
How we handle the details on your order is set out in our privacy policy.
Complaints
Write to support@traderootactive.org with your order number. We reply within 10 business days.
If you are not satisfied with how we deal with a complaint, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) and then, if necessary, to the National Consumer Commission (www.thencc.org.za). Complaints about your personal information may be made to the Information Regulator (www.inforegulator.org.za).
The law
These terms are governed by the law of the Republic of South Africa.
Traderoot Technologies (Pty) Ltd · Reg. No. 2000/005984/07 · #active
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